Project Overview:
Click to view video of Dr. Ann Sheehy, Head of the Division of Hospital Medicine at UW Health and Agrace Board Chairperson
Project Overview:
The Hospice Incident Command (HICS) team worked day and night to keep Agrace staff informed and educated on the status of the COVID-19 pandemic and how they were going to keep patients and staff safe. Weekly, and sometimes daily, updates were provided to staff via email, a portal on the agency-wide intranet, a searchable site/iPhone app and text message alerts. A COVID hotline for staff was also put in place.
In June, McLean & Company, a third-party research and advisory firm, surveyed Agrace staff with a series of questions about our COVID-19 response and overall staff engagement. More than 450 Agrace employees submitted their feedback from June 23-30, 2020.
83% of survey respondents reported that they received regular, meaningful communication about how COVID-19 impacts their work.
Communication from the HICS team has varied from early communication about personal protective equipment (PPE) use and isolation precautions and has evolved to include information about receiving rapid detection testing machines and a forthcoming vaccine.
Click to view video of Dr. Ann Sheehy, Head of the Division of Hospital Medicine at UW Health and Agrace Board Chairperson